FAQ

You can check the status of your order by clicking "Track Order" on website or in your order related message.

The different status on My Orders are:
1.PLACED: Your order is placed.
2.CONFIRMED: Your has been confirmed
3.PACKED:Your item has been packed & ready to be shipped.
4.SHIPPED: Your item has been handed over to the courier.
5.DELIVERED: Your item has been delivered.
6.CANCELLED: Your order has been cancelled.
7.REVERSED: Your request to return/replace is in process.
8.RETURNED: You have returned your item and received refund.
9.COURIER RETURNED: The item is returned to yourstore by the courier as undelivered.

You can use any one of the following payment methods:
Credit card
Credit card EMI of leading banks
Debit card
Net Banking
Cash on Delivery
E-Gift cards
Wallets

Payment can fail due to a technical glitch or due to incorrect payment credentials. If the amount has been deducted from your account without order confirmation, please do not place a second order for the same product. Within 48-hours, your order will automatically be confirmed by our system & a confirmation will be sent to you through Email and SMS. However, if your order is not confirmed or you get a payment declined message, please check with your bank for details or contact us. You may be required to submit a screenshot of your account statement. Please stay rest assured that your amount will be refunded to you in case of failed order transaction.

yourstore offers both free and paid installation depending on the item purchased. The details are mentioned on your item’s page.
1. Free installation and demo: You will not be charged for standard installation of your item (inclusions mentioned below). For any additional customized work or material used, charges will need to be borne by you.
2. Paid installation and demo: You will need to pay the standard installation (inclusions mentioned below) to the service engineer. Approximate charges will be mentioned on the item's page. In addition, you may need to pay for any additional customized work or material used which are not covered under standard installation.
The services covered under standard installation include:
- Installation of copper pipe for air conditioners (bundled with standard kit)
- Installation of furniture
- Fixing of indoor unit plate for air conditioners (bundled with standard kit)
- Connecting of electrical wire (indoor unit to outdoor unit, bundled with standard kit)
- Wall drilling
- Outer case fitting
- Drainage pipe connection (bundled with standard kit)
- Wire for electrical connection (unit to electric socket, bundled with standard kit)
- Item demonstration

Any additional work you request during your item's installation is chargeable. Please pay the amount directly to the engineer. This may include charges for extra wires / pipes, etc.

For installation provided by yourstore, the service engineer will call you within 24 hours of delivery of your item. He will book a time slot for installation, per your convenience.
For installation provided directly by the brand, you need to call them to book the installation once your item is delivered. You will find their contact number under the "Installation and Warranty" section of your item's page.
In case you face any issues getting your item installed, please write to us in 'CONTACT CUSTOMER CARE'.

Click on "Return" below and select the reason to initiate return of your item. Our courier partner will pick it up from your place. Do keep the product tags and packaging intact.
You can return an item within 5 days of delivery. You can read our 5 days Easy Return policy completely.

You can file a return request from your yourstore account. Use the following steps: Sign In -> My Orders -> Request Return
You can place a Return request within 5 days of order delivery. However, in case of Damaged/Missing Product/Empty Parcel/Missing items, the Return request should be filed within 2 days of delivery.
Return request will be reviewed by yourstore.
If required, request will be shared with the merchant for his/her approval.
After approval, pickup of the product will be arranged through our courier partners.
If our reverse pickup service is not available on your address, we will ask you to dispatch the product. The courier charges will be reimbursed by yourstore.
After the product is received, it is verified against your claim and accordingly, Refund is initiated.

Returns are accepted under the following cases :
Wrong Product – Wrong color/ size/ style
Wrong item- ordered/ delivered/Empty Parcel/Missing items
Unsatisfactory Product – Inauthentic/expired/Don't like or love the product
Defective Product -Manufacturing defect/ Non-functioning (Not applicable, if the product is under Manufacturer’s Warranty)
Damaged Product – Physical damage/Tampered product
Wrong Quantity – Missing Products/Parts
No Invoice/Warranty Received – Available on Electronics only.

Returns requests will not accepted under following cases –
If Products are Altered/ Used
If Product is Returned without Original Packaging (price tags, labels & accessories)
If Serial Number is tampered
For Defective product that is covered under Seller/Manufacturer's Warranty or Reported after 5 days of the Delivery
For Damaged/Missing product that is reported after 48 hours of the delivery

Return request of the Product(s) should be initiated within 5 days of Order Delivery for Unsatisfactory product.
However, under the Defective/damage/wrong product(s)/Empty Parcel/Missing items conditions, Return Request should be filed within 48 hours of Delivery.

If the item is not available, we will initiate refund

Yes, this will enable refund.

We send the return pick-up request to our Logistic partners as soon as we receive the return request from you. Our Logistic partner pick-up the Product/s within 3 days of receiving the request.
Our Logistic Partners shall make three attempts to pick up the Product/s. If the item is not picked up in the third attempt, the return request shall be considered complete at our end. In that scenario, you can raise a fresh Return request in case you are eligible. For more details, please contact our Customer Care.
Please keep the shipment ready as detailed above and ensure that you return all items for which the request was raised. If you fail to do so, the return option may not be available to you in future, the discretion of which shall lie completely with the Company.
Please Note-before handing over the packet to our Pickup executive Keep the Courier Company's receipt for tracking purposes.
yourstore shall not be liable for any incidental defect/damage, like liquid leakage/mishandling etc.

There are certain pin-codes where our transport partners currently do not support pick-up of returned items. You will get to see the message 'Pickup service is not available' if none of our transport partners support pick-up of the returned items from a pin-code. If you get to see this message, we will ask you to dispatch the product using a courier company available in your location.Return address will be notified to you in a separate email, along with the packaging instructions and required documents.Please ensure that the Products are in unused condition with their original packing and tags. Mention the Order number/Delivery Address on the package, before handing it over to the Courier Representative.After sending the shipment, please Upload the courier receipt on confirmation email received after return filing. Please note it is mandatory to submit the self-ship details to get a refund for the returned item. Once we receive the returned item in our address, we will refund the amount of the items and also the amount that you spent on sending the item.

You will receive an email from us within 24-48 Hours of Pickup, along with the Tracking details. You can track the package on Courier Company's website. You can also track the status of your return request at ‘My Accounts’ -> ‘My Returns’ Section and click on particular Return ID to view the returned order details.

Check the status of your Return at ‘My Accounts’ -> ‘My Returns’ Section and click on particular Return ID to view return details.
Every request received at yourstore is assigned a ticket number, for which an acknowledgement mail is sent to your registered email address. Please use your registered email ID and phone number for any further communication.
After receiving your Return Request, we will update you on the status i.e. Acceptance/Rejection of Reverse Pickup, Reshipment & Refund

No, you don't need to pay anything to the courier representative if we arrange the pickup of your product. In case your address is not serviceable by our courier service providers, you need to self-ship the product to us (address will be emailed to you). In case of Damaged/Missing Product/Empty Parcel/Missing items Courier charges will be reimbursed by us in form of Reward points. The courier charges eligible for reimbursement are up to Rs.200. For availing reimbursement of courier charges, upload the courier receipt in ‘My Returns’ section or attach it in the confirmation email received after filing the return.

Yes, you shall be entitled for an exchange if the Product is available and in stock. However, please note that in case of promotions/schemes you are only eligible for one return for the same Product.

You will have to initiate the cancel procedure by writing an e-mail to contact@yourstore.com and give your order number requesting for a cancellation. If the order hasn’t been invoiced, our team will cancel the order for you and the refund will be posted back via the same method of payment for all pre-paid orders.

If you cancelled your order, the status would show as Order Cancelled. In rare scenario, if yourstore cancels your order, the cancellation reason will be mentioned in the email & if you have made pre-payment for the item, we will refund your money back

If you've already paid for your order, we will refund the money in the original mode of payment.

Cancellations of orders is possible only before the order is invoiced for shipment. Once an order is invoiced and packed, it cannot be cancelled.